Where do we ship?
We offer free shipping worldwide. All our items are produced and shipped from Hamburg, Germany, at no additional cost.
Whats our delivery time?
Your AUDRAY dress will be made and delivered within 5 business days send by 48H Express Shipping. If you need a dress sooner, please visit our Contact Us page, and we'll do our best to accommodate your request.
Delivery times may vary depending on the time of year, especially during busy advertising periods. Some products might take longer than others to produce, depending on the complexity of the design and whether the selected color is in stock. If you’re unsure, feel free to contact our LIVE CHAT, where we’ll be happy to assist you promptly.
When you add your selected item to your cart, the estimated delivery time will be displayed. Please note that if the estimated delivery date falls on a weekend or holiday, your package will likely be delivered on the next business day.
AUDRAY guarantees delivery times, except in situations, events, or circumstances beyond our control. Since life can be unpredictable, if you need your dress for a specific event, we strongly recommend placing your order well in advance to ensure timely delivery.
Do i have to pay any additional taxes or custom fees to receive my order?
If you are located in the EU no additional cost will apply. If you are outside of the EU it can happen that your country charges fees, taxes or customs duties to receive an item from abroad.
If your package has been charged this type of cost, please send us a email and upload the receipt up to 7 days after receiving your order.
Although AUDRAY has no control over these charges and does not need to do, we will refund you 50% of the value of your extra charges.